I recently received a response from EIR to their price increases which is disappointing.

“In the response from the company, they have confirmed that there is now an additional cost for sending out bills in the post. A €5.99 charge, per-month, which amounts to an annual increase of €71.88 will apply to receiving a paper bill beginning from January 2023.

The customers worst affected will be older people on fixed income who rely on the telephone as a means of communicating and reassurance. They are now being penalised for not doing their business online, but the majority of these customers are not computer literate.

Eir will also increase the rate they charge in line with the Consumer Price Index plus a further 3%, this is adding insult to injury in times a severe cost of living increase for people on fixed income and theses increases are bordering on contempt for their loyal customers”.